Refund and Returns Policy

Effective Date: December 12, 2024

At Hexxa Luxury, we strive to ensure our customers are completely satisfied with their purchases. If you are not fully satisfied with your order, we offer a clear and straightforward refund and returns process. Please review the details of our Refund and Returns Policy below.

1. Return Eligibility

We want you to be completely happy with your purchase. If for any reason you are dissatisfied with your luxury items, you may return them within 30 days of receiving your order.

To be eligible for a return, the following conditions must be met:

  • The item must be unused and in its original condition.
  • The item must be returned in its original packaging, with all tags and labels intact.
  • Custom or engraved items are not eligible for returns unless they are damaged or defective upon arrival.

2. Return Process

To initiate a return, please follow these steps:

  • Contact Us: Reach out to our customer service team via email or phone to request a return authorization.
  • Pack the Item: Securely pack the item in its original packaging.
  • Shipping: We will provide you with a return shipping label. Please ship the item back to us using the provided label.
  • Return Confirmation: Once we receive the returned item, we will inspect it and process your return or exchange.

3. Refunds

Once your return is approved, we will process your refund. Refunds will be issued to the original payment method. Depending on your bank or credit card company, it may take 5-10 business days for the refund to appear in your account.

Please note that shipping fees are non-refundable, and the customer is responsible for the return shipping cost unless the item was damaged or defective upon arrival.

4. Exchanges

If you wish to exchange your item for a different product, size, or color, you can do so within 30 days of receipt. Please contact our customer service team to arrange the exchange. If the exchanged item has a higher price, you will be asked to pay the difference.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will arrange for a return or exchange and cover the cost of return shipping. All items are thoroughly inspected before shipment, but in case of any issues, we are here to assist.

6. Non-returnable Items

Certain items are not eligible for return or exchange, including:

  • Custom or engraved items
  • Final sale items (items marked as non-returnable)
  • Gift cards

7. Cancellations

Orders can be canceled only if they have not yet been processed or shipped. If you wish to cancel your order, please contact our customer service team as soon as possible. Once the order has been shipped, it will be subject to our return and exchange policy.

8. International Returns

For international orders, the return process remains the same; however, customers are responsible for any customs fees or import duties. Shipping fees are non-refundable.

9. Contact Us

If you have any questions regarding our Refund and Returns Policy or need assistance with a return or exchange, please contact us:

Email: returns@hexxaluxury.site
Phone: (555) 123-4567
Website: www.hexxaluxury.site